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In order to fulfill our mission as a full service IT organization, we have identified a host of services that most of our clients require. Below is a partial listing, and new services are added regularly after going through our rigorous vendor certification process.
Some services are provided by mitra IT’s own staff, some are resold or private labeled by mitra IT, while some are provided directly by our partners. In all of these cases, our goal is the same – to provide you with best-of-breed services at small business prices.
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Reactive Services
Onsite Technical Services
Offered by our highly skilled Service Operations team, our technical staff comes out to your
location to address any problems or work on any new projects.
iMMedia Remote Support
Technical staff assist users remotely over the telephone or by logging into user desktops with third party tools.
Partner: Netopia
Printer Repair
When you have printer problems, call your Client Services Representative to schedule a certified technician for diagnosis and repair.
Partner: Canoteck
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Reactive Services are those rendered in response to a problem.
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Proactive Services
CTO Consulting
Senior mitra IT consultants meet regularly with management at client site to help with technology planning, advise on infrastructure issues and
ensure best practices compliance.
Onsite Scheduled Maintenance
mitra IT staff come to your site on a pre-planned schedule to take care of routine maintenance activities and user issues. This helps minimize help desk delays and potential network problems.
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Proactive Services are services designed to minimize the occurrence of problems and maximize infrastructure functionality.
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Managed Services
User Administration
Routine user administration to manage access rights and security privileges among employees and reduce risk of security breaches during staff turnover.
Resolution Antivirus/Antispyware
Get up-to-the minute virus protection for desktops, real time activity reporting and a host of policy and deployment features.
Partner: Secure Resolutions
Greenlight Spam Filtering
Stop spam, phishing, viruses, directory harvest attacks, and other email threats with patented, multi-layer technology.
Partner: Postini
Case Management
Using our own in-house software, built over the past several years, your Client Services Representative and Service Ops team track the progress of every reported issue, however minor.
Asset Management
Use our custom-built web-based software to track inventory and assets for planning and other purposes.
License Management
Our web software also allows clients to record and track software licenses for compliance reporting and technical support.
NetPerfect Networking Monitoring
mitra IT receives real time graphs and reporting on network health and performance. This allows us in many instances to detect and prevent problems, even before clients realize it.
Partner: N-Able Technologies
Server Monitoring
mitra IT uses Microsoft Small Business Server’s reporting capabilities to review daily reports on server health and performance.
Internet Services
Web hosting, site services, domain names, DNS management and more.
Partner: Go Daddy
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Managed Services are ones where the performance or utilization of such services are monitored and optimized in a near real-time basis.
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Infrastructure Services
Asset Disposal
California landfills no longer accept electronic waste. When end-of-life equipment needs to be retired, let mitra IT take care of it for you.
Partner: HMR Group
Low Voltage Cabling
Your network depends on cabling being done correctly and safely. mitra IT can design and deploy cabling solutions that work and meet all state and county requirements.
Partner: Gracetel
Procurement Services
As a convenience for our clients, mitra IT has signed partner agreements with every major IT manufacturer. Rest assured that you are purchasing authentic, legal products.
Financial Services
Lease or buy? We can make this decision easier by offering attractive lease terms on equipment purchases over $3,000.
Partner: CitiCapital Technology Finance
Website Design
Need a presence on the web? mitra IT can design eye-catching and informative websites for your organization. Our tools allow easy updates by non-technical users as well.
Partner: Wireware
Custom Application Development
When you’ve outgrown off-the-shelf solutions for your business, you need applications designed to your specifications. We can build and manage programs that work the way you work.
Partner: Alliance Infotech
DataComm Consulting
Sandler/partners can help manage your voice and data costs through their master agent agreements with most major Telecom service providers
Partner: Sandler/partners
Training
Onsite staff training in operations, maintenance, and care of the latest information technology.
Partner: New Horizons
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Infrastructure Services refer to services needed on a periodic basis that help IT operations run smoothly.
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©2006 mitra IT